《中国保险业社会责任白皮书》：
AGRICULTURE-FOCUSED: In 2013， China's agricultural insurance premium income rankedsecond around the world， realizing the main crop coverage area of 1.106 billion mu （1 mu=0.0667hectares）， the amount insured of 1.39 trillion Yuan， farmer households insured of 214 million，indemnities of 20.86 billion Yuan and farmers receiving indemnity of 33.67 million.ACCOUNTABLE: In 2013， liability insurance in China had provided businesses and individuals inall industries with risk protection amounting close to 49 trillion Yuan， an increase of 16.5% overthe last year; insurance indemnity payment reaching 8.9 billion Yuan， an increase of 18.7% overthe last year. Liability insurance coverage has expanded to environmental protection， health， foodsafety， education， transportation， tourism， and other dozens of areas.
OPEN: By the end of 2013， a total of 56 foreign institutions from 15 countries had founded56 commercial institutions and 123 foreign institutions from 21 countries had set up 137representative offices in China， holding a market share of 3.95%. China has set up 31 commercialinsurance institutions overseas. The insurance industry has fully performed its commitments tojoin WTO and speeded up the strategy of "Go Global".HUMANISTIC: By the end of 2013， China had set up 326 insurance dispute mediationorganizations， successful mediated cases up to 26，000， involving 840 million Yuan and 170，000inbound calls through hotline "12378"， customer satisfaction rate more than 98%. 2013 KPMGGlobal Survey pointed out that China's insurance respondents' customer experience hadimproved most， an increase of 11 percentage points higher than the global average.
INNOVATIVE: By the end of 2013， more than 170 insurance companies had offered a total ofover 7，000 products， 10 kinds of new insurance products every day on average. On November11， 2013， Tao bao "Back Freight Insurance" reached 30 billion Yuan in a single day， generating120 million policies， at the average premium of only 0.47 Yuan， far less than the printing fee of amanual insurance policy.
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