前言 Preface
第一部分 作为管理者来掌控会议
Part One Managing Meetings as a Supervisor
第一章 开场白
Chapter 1 Opening Remarks
确定会议基调 Setting the Tone
阐明期望 Clarifying Expectations
表明你期待得到的结果 Stating the Expected Results
第二章 报告
Chapter 2 The Presentation
强调你的需要 Reinforcing Your Take
让报告变得有效 Validating the Presentation
为行动创造条件 Setting the Stage for Action
第三章 团队反应和全体参与
Chapter 3 Group Reaction and Participation
向所有人征求意见 Gathering Opinions from Everyone
控制想支配会议的人 Controlling the Dominators
关注会议的要求 Keeping Focused on Expectations
第四章 确保团队支持你的行动计划
Chapter 4 Ensuring Group Support for Your Action Plan
为行动计划建立团队的支持 Building Group Buy-in for an Action Plan
获得个体的任务承诺 Soliciting Individual Commitments
确认行动计划的安排 Confirming the Action Plan Schedule
第五章 处理困难情况
Chapter 5 Dealing with Difficulties
与反对行动计划的参会人员共事 Working with Participants Opposed to the Action Plan
克服承诺缺乏 Overcoming a Lack of Commitment
与难缠的人打交道 Handling Difficult People
第二部分 主持同级和上级参加的会议
Part Two Managing Meetings with Peers and Supervisors
第六章 开场白
Chapter 6 Opening Remarks
确立会议的基调 Setting the Tone
说明会议的总目标 Stating Overall Goals
将要求具体化 Specifying Expectations
第七章 报告
Chapter 7 The Presentation
强化你的需求 Reinforcing Your Take
报告前的参会人员准备 Preparing Participants for the Presentation
为互动做准备 Preparing for Interaction
第八章 团队反应和集体参与
Chapter 8 Group Reaction and Participation
找准支持者 Targeting Supporters
集合所有人的观点 Gathering Opinions from Everyone
控制想要支配会议的人 Controlling the Dominators
第九章 为了有效的行动争取团队的支持
Chapter 9 Generating Group Support for Meaningful Action
为行动计划建立集体支持 Building Group Buy-in for an Action Plan
征求个体的承诺 Soliciting Individual Commitments
确认行动计划的日程安排 Confirming the Action Plan Schedule
第十章 处理困难情况
Chapter 10 Dealing with Difficulties
与反对行动计划的人共事 Working with Participants Opposed to the Action Plan
克服承诺缺失 Overcoming a Lack of Commitment
第三部分 作为管理者出席会议
Part Three Attending Meetings as a Supervisor
第十一章 确保会议是有成效的
Chapter 11 Ensuring a Productive Meeting
加强积极向上的基调 Reinforcing a Positive Tone
阐明对会议的要求 Clarifying Expectations for the Meeting
向参会人员说明要求 Clarifying Expectations for the Participants
第十二章 阐明会议事项
Chapter 12 Clarifying and Framing the Meeting Issue
根据你的观点表达清楚会议事项
Framing the Issue from Your Point of View
向会议领导者提出质疑 Questioning the Meeting Leader
让报告内容集中于你要解决的事项上 Focusing the Presentation on the Issue
第十三章 团队反应和集体参与
Chapter 13 Group Reaction and Participation
唤起所有人做出贡献 Eliciting Contributions from All
控制想要支配会议的人 Controlling the Dominators
突出会议领导者和其他参会人员的重要性 Reinforcing the Leader and the Other Participants
第十四章 改变行动计划以符合你的目标
Chapter 14 Changing the Action Plan to Meet Your Goals
表明你的立场 Stating Your Position Clearly
为团队的一致意见做出调整 Adjusting for the Group's Consensus
将控制权归还给会议领导者 Returning Control to the Meeting Leader
确保团队已准备好执行计划 Ensuring That the Group Is Prepared to Execute the Plan
第十五章 处理困难情况
Chapter 15 Dealing with Difficulties
减少拒绝给会议领导者带来的影响 Softening the Impact of Rejection on the Leader
克服承诺缺失 Overcoming a Lack of Commitment
如何结束结果不明朗的会议 Handling the Conclusion of a Murky Meeting
第四部分 与同级和上级共同出席会议
Part Four Attending Meetings with Peers and Superiors
第十六章 支持提案
Chapter 16 Supporting a Proposal
通过提问来阐明问题 Asking Clarifying Questions
引用令人信服的例子 Introducing Compelling Examples
解释提案对你有何帮助 Explaining How the Proposal Would Help You
第十七章 如何反驳提案
Chapter 17 Contesting a Proposal
说明提案形成的前提条件
Clarifying the Premise Behind the Proposal
引入前提条件中忽略的概念
Introducing Concepts Overlooked in the Premise
解释说明提案对你工作的破坏
Explaining How the Proposal Would Hurt Your Performance
第十八章 让提案更有价值
Chapter 18 Adding Value to the Action Plan
提出计划以供大家深入探讨 Opening a Plan up for Further Discussion
与大家分享你的想法 Sharing Ownership of Your Ideas
为改进提案提出补充意见 Presenting Your Addition as an Improvement
第十九章 应对抨击和对手
Chapter 19 Handling Attacks and Adversaries
保持积极的第一反应 Keeping Your First Response Positive
接受指责 Accepting the Blame
愿意考虑其他选择 Being Willing to Consider Other Solutions
第二十章 只承诺自己能做到的事情
Chapter 20 Committing to What You Can Deliver
了解计划的优点 Acknowledging the Merits of a Plan
表达对自己承诺程度的关心 Expressing Concern About Your Commitment Level
表明自己的需求 Stating What You Need
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