前言
Chapter One Office
Unit One Human Resoumes人力资源
A.Recommendation Letter推荐信
B.Background Sketch自我介绍
C.Hiring聘用
I.Employment Offer Letter聘用函
II.Rejection Letter未录取通知
D.Payroll薪资
Unit Two Administration办公室管理
A.Reallocation of Tasks重新分配工作
B.Office Policies办公室规定
Unit Three Liaison/Communication联络
A.Advance Notice Before Taking Leave休假通知
B.OurGo-ToGuy联系渠道
C.Operating Procedures运作模式
D.Miscellaneous Works报告杂事
Unit Four Financial Matters财务
A.Budgetary Control预算控制
B.Request for a Fund Transfer要求汇款
C.Expenditure Breakdown支出明细
Chapter Two Agents/Agencies
Unit One Business Pian运营计划书
Unit Two Operations实际运作
A.Operation Plan运营计划
B.Business Opportunities合作机会
C.Agency Contracts代理合同
Unit Three Company Profile公司简介
Unit Four Networking扩展商机
Chapter Three Standard Kinds of Letters
Unit One CongratulationS祝贺
A.Engagement订婚
B.Newborn Baby喜获麟儿
C.Anniversary周年纪念
D.Sales Growth业绩增长
E.New Year新年
Unit Two Appreciation感谢
A.Hospitality殷勤招待
B.Receiving Gifts接受礼物
C.Hard Work辛勤工作
Uhit Three Complaints抱怨
A.Communication Failure沟通不良
B.Mishandling of Faxes未妥善处理传真
C.Unprofessional Behavior不专业的行径
D.Policy Issues政策问题
Unit Four Apologizing道歉
A.Late Response延误回信
B.Shipment Confusion出货混乱
C.Misplaced Shipment货物遗失
Uhit Five Welcome Aboard迎新
A.Introducing a New Employee介绍新成员
B.Orienting New Staff使新员工适应环境
C.Extending a Welcome欢迎新人
Unit Six Farewells道别
A.SigningOff离职
B.Thanking Coworkers感谢同事
C.Wishing Someone Well献上祝福
D.Farewell Memo道别短笺
Unit Seven Condolences吊唁
A.To a Grieving Client向客户致哀
B.To ia Deceased Workers Family向已故的同事家属致哀
C.Drafting a Condolence Letter草拟哀悼信
Unit Eight Expressing Concern表达慰问
A.Earthquake地震
B.Surgery手术
C.Car Accident车祸
Chapter Four Sourcing/Quotations
Unit One Vendor Souming&Survey寻找及拜访供货商
A.Vendor Survey Report供货商视察报告
B.Looking for Suppliers寻找供货商
Unit Two Component/Assembly Souming采购零组件
A.Material Procurement原料采购
B.PCB Sourcing采购印刷电路板
C.Die-Cast Part Sourcing采购压铸零件
Unit Three Quote Inquiries询价
A.Initial Business Talks初步商业会谈
B.Request for a Quotation要求报价
C.Request for Inspection Services要求检验服务
Unit Four Information fof Quoting报价所需信息
A.Request for Information索取信息
B.Product Requirements产品要求
Unit Five Quote Formalization正式报价
A.Product Quote产品报价
B.Service Quote服务报价
C.Revised Quore修正报价
Unit Six Quote-Follow-up报价后续追踪
A.KeepinginTouch保持联系
B.Renegotiation再次协商
Chapter Five Production/Manufacturing
Uhit One Product Evaluation产品评估
Unit Two Product Development产品开发
A.Project Update项目最新进展
B.Product Development Status产品开发现状
UnitThree Orders订单
A.Confirming Order Details确认订单细节
B.Placing an Order下订单
Unit Four Packaging包装
A.Artwork Review检查包装设计图
B.Printing Requirements印刷要求
C.Packaging Material包装材料
Unit Five Samples样品
A.Limit Samples限度样品
B.Sample Requests样品需求
C.sample Inspection样品检验
D.Sample Shipment样品出货
Chapter Six Quality
Unit One Inspection Scheduling安排检验时间
A.Scheduling Inspections with Suppliers和供货商敲定检验时间
B.Scheduling Inspections with Customers和客户敲定检验时间
Unit Two AQL&Fault List可接收质量标准及质量瑕疵清单
A.Definition of AQL可接收质量标准的定义
B.Fault List质量瑕疵清单
Unit Three Fault List Sample质量瑕疵清单实例
Unit Four Incoming Quality Control进料（货）品管
A.Inspection Plan检验计划
B.Course of Action行动方案
Unit Five Outgoing Inspection出货检验
A.Lot Inspection Problems批次检验问题
B.Reinspection复检
C.Outgoing Inspection Procedure出货检验程序
Unit Six Defective Returns不良品退货
A.Defective Return Policy退货机制
B.Defective Return Audit不良品退货核查
C.Return of Defective Products不良品退货
Chapter Seven Travel/Meetings
Unit One Business Travel Plan/Itinerary出差计划/行程安排
A.Meeting Up with Clients与客户会面
B.Changing Plans变更计划
C.Making an Itinerary规划行程
D.Booking Tickets and Hotels预订机票和酒店
Unit Two FactoryVisit参观工厂
A.Welcoming Customers欢迎客户
B.Confidential Information机密
C.Still Below Standard仍未达标
Unit Three Visa Application/Renewal签证申请/更新
A.Renewing a Visa更新签证
B.Applying for a Visa申请签证
C.Visa Complications签证问题
Unit Four Meeting Minutes会议记录
C
hapter Eight Protecting the Companys Interests
Unit One Confidentiality/Nondisclosure Agreements保密协议
Unit Two Employment Contracts聘用合同
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