Chapter One Office Work日常办公
Ⅰ Use of Office Utilities办公用品的使用
Ⅱ Working Arrangement工作安排
Ⅲ Employee Training员工培训
Ⅳ Personnel Transfer人事调动
Ⅴ Filing档案管理
Chapter Two Business Reception Etiquette商务接待
Ⅰ Greeting Guests迎接客人
Ⅱ Treating Guests on ArrⅣal接风洗尘？
Ⅲ Visiting Showroom参观展示间
Ⅳ Purchasing购物
Ⅴ Farewell送别
Chapter Three Practical Operation商业实务
Ⅰ Inquiry询盘
Ⅱ Offer报盘
Ⅲ Acceptance接受
Ⅳ Quality of Goods货物质量
Ⅴ Credit Inquiry资信调查
Chapter Four Business Negotiation业务洽谈
Ⅰ Negotiating Booking Term商谈订单期限
Ⅱ CompetitⅣely Priced价格优惠
Ⅲ Talking about Payment讨论支付
Ⅳ Packing and Shipment包装与装运
Ⅴ Insurance and Inspection保险与商检
Chapter FⅣe Establishing Human Relations人脉拓展
Ⅰ CaⅢng a Wrong Number打错电话
Ⅱ Leaving a Message留言
Ⅲ Business Appointment商务预约
Ⅳ Putting off an Appointment推迟约会
Ⅴ Joining the Party参加派对
Chapter Six Career Life职场生活
Ⅰ Interviewing求职
Ⅱ Renting a Flat租房
Ⅲ In the Restaurant就餐
Ⅳ Reading Newspapers and Magazines读书看报
Ⅴ Maximal Exercise极限运动
Chapter Seven Business Trip商务旅行
Ⅰ Applying for a Visa申请签证
Ⅱ Booking a Plane Ticket预订机票
Ⅲ Checking Luggage行李托运
Ⅳ Getting Aboard登机
Ⅴ Buying Souvenirs买纪念品
Chapter Eight Bank Business银行业务
Ⅰ Opening an Account开立账户
Ⅱ Inquiring about Intet Rates询问利率
Ⅲ Depositing存款
Ⅳ Withdrawing取款
Ⅴ Exchanging Money货币兑换
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