Chapter One Going to the Foreign Enterprises走进外企
Ⅰ Education Background教育背景
Ⅱ Personal Skill个人技能
HI Work Experience工作经历
Ⅳ Remuneration Benefits待遇福利
Ⅴ Going to Work报到上班
Ⅵ Work Training工作培训
Ⅶ Chauing with Colleagues同事闲聊
Chapter Two omce Affairs内部办公事务
Ⅰ Receiving Visitors接待来访者
Ⅱ Computer Technology电脑操作
Ⅲ Memos备忘录
Ⅳ Handling Faxes and Correspondences处理传真、信函
Ⅴ Filing Documents文件管理
Ⅵ Planning a Meeting安排会议
Ⅶ Taking Minutes会议记录
Chapter Three External Contact外部办公联络
Ⅰ Booking a Table预订餐桌
Ⅱ Booking a Room预订房间
Ⅲ Booking Tickets订票
Ⅳ Hiring a Taxi租车
Ⅴ Bank Business银行业务
Ⅵ Post Office Business邮局业务
Ⅶ Buying Office Supplies购买办公用品
Chapter Four Communications交际活动
Ⅰ Meeting at the Airport机场迎接
Ⅱ Making Appointment预约
Ⅲ Ⅵsiting Others拜访他人
Ⅳ Dining with Clients与客户进餐
Ⅴ Showing Ⅵsitors Around带客参观
Ⅵ Presenting Gifts礼尚往来
Ⅶ Leave—taking道别
Chapter Five Business Trade商务贸易
Ⅰ Making Inquiries询盘
Ⅱ Counter-offer还盘
Ⅲ Terms of Payment支付条款
Ⅳ Discount and Commission佣金与折扣
Ⅴ Insurance保险
Ⅵ Contract签订合同
Ⅶ Claims and Arbitration索赔与仲裁
Chapter Six Feelings and Emotions情感情绪
Ⅰ Thanks感谢
Ⅱ Surprise惊奇
Ⅲ Anxiety and Complain焦虑与抱怨
Ⅳ Apology道歉
Ⅴ Sympathy and Encouragement同情与鼓励
Ⅵ Congratulations and Best Wishes祝贺与祝愿
Ⅶ Likes and Dislikes喜欢与厌恶
Chapter Seven Entertainment and Relaxing娱乐放松
Ⅰ Planning the Vocation度假计划
Ⅱ Sightseeing观光
Ⅲ Camping and Outing野营与野餐
Ⅳ Attending a Dancing Party参加舞会
Ⅴ Seeing a Movie看电影
Ⅵ Singing Karaoke唱卡拉OK
Ⅶ Sports and Fitness运动健身
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