Part One The Front Office<br>Unit 1 Room Reservations<br>Dialogue 1 A Long Distance Call Reservation<br>Dialogue 2 A Group Reservation<br>Dialogue 3 An Individual Reservation<br>Unit 2 At the Reception Desk<br>Dialogue 1 Registering an Individual Guest<br>Dialogue 2 Receiving a Tour Group<br>Dialogue 3 Extending Stay<br>Unit 3 The Bellboy<br>Dialogue 1 Showing a Guest to the Floor<br>Dialogue 2 Introducing the Room Facilities<br>Dialogue 3 Running Errands for the Guest<br>Unit4 The Cashier<br>Dialogue 1 Exchanging Money<br>Dialogue 2 Checking Out<br>Dialogue 3 Paying with Credit Cards<br>Unit 5 At the Business Center<br>Dialogue 1 Mail Service<br>Dialogue 2 Internet Service<br>Dialogue 3 Sending a Fax<br>Unit 6 Changing the Room<br>Dialogue 1 Changing the Room<br>Dialogue 2 Its Too Noisy<br>Dialogue 3 A Room with A King-size Bed<br>Part Two The Housekeeping Department<br>Unit 1 Making up the Room<br>Dialogue 1 Could You Do Our Room First Next Time<br>Dialogue 2 What Time to Clean Your Room<br>Dialogue 3 Turn-down Service<br>Unit 2 Laundry Service<br>Dialogue 1 Introducing Laundry Service<br>Dialogue 2 Express Laundry Service<br>Dialogue 3 In the Laundry<br>Unit 3 Wake-up Call Service & Special Service<br>Dialogue 1 Wake-up Call Service<br>Dialogue 2 Baby-sitting Service<br>Dialogue 3 Preparing for a Birthday Party<br>Unit 4 Miscellaneous Service<br>Dialogue 1 Maintenance Service<br>Dialogue 2 Complaints<br>Dialogue 3 The Lost Diamond Earrings<br>Part Three Food and Beverage Department<br>Unit 1 Chinese Restaurant<br>Dialogue 1 Reserving a Table<br>Dia|ogue 2 At a Chinese Restaurant<br>Dialogue 3 Chinese Cuisine<br>Unit 2 Western Restaurant<br>Dialogue 1 At a Western Restaurant<br>Dialogue 2 Dining a la Carte<br>Dialogue 3 Wine Sales<br>……<br>Part Four Shopping and Entertaining Services<br>Appendix<br>Key to Exercises<br>参考书目
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