本书紧密结合民航服务工作实际，根据民航不同岗位要求，将工作中常用的专业词汇、短语、句子进行总结，并编写成对话及课文，内容贴近工作实际。全书采用情境模拟、任务驱动的体例编写，使学生在模拟对话、阅读文章和完成任务的同时掌握基础专业知识，提高航空英语的运用能力和交际能力。本书分为9个模块，分别为票务服务（Ticket Service）、值机服务（Check-in Service）、安全检查（Security Check）、联检（Associated Examinations）、登机口出发（At the Departure Area）、旅客到达（Arrival Passengers' Formalities）、航班不正常情况（Flight Irregularities）、其他服务（Other Services）、机场购物与娱乐（Shopping and Entertaining at the Airport）。每个模块分为若干任务，每个任务由导入、对话、专业句式、练习及阅读理解5部分组成，书后附有词汇表。 本书可作为高等院校民航服务专业的英语教材，也可作为民航从业人员的参考书。

Module 1 Ticket Service
Task 1 Telephone Inquiry
Task 2 Telephone Reservation
Task 3 Purchasing the Ticket
Task 4 Change of Ticket and Endorsement
Task 5 Ticket Endorsement
Task 6 Ticket Refund
Module 2 Check-in Service
Task 1 Check-in Procedure
Task 2 Baggage Check-in
Task 3 Check-in for Special Passengers
Module 3 Security Check
Task 1 Managing the Crowds & Checking the Pass
Task 2 Checldng the Body
Task 5 Checldng Carry-on Baggage
Module 4 Associated Examinations
Task 1 The Customs at the Airport
Task 2 At the Airport Quarantine Inspection of China Sector and at the Frontier Inspection
Module 5 At the Departure Area
Task 1 Inquiring Service at the Departure Area
Task 2 Check-in Oversized Baggage at the Gate
Task 3 Boarding
Task 4 Special Circumstances
Module 6 Arrival Passengers' Formalities
Task 1 Domestic Passengers
Task 2 International Passengers
Module 7 Flight Irregularities
Task 1 Flight Delays
Task 2 Flight Cancellation
Task 3 Overbooking
Module 8 Other Services
Task 1 Lost and Found
Task 2 Inquiry Service at the Information Desk
Module 9 Shopping arnd Entertaining at the Airport
Task 1 Shopping at the Airport
Task 2 Entertaining at the Airport
Glossary
Key to Exercises
References