【文摘】 你有时并不了解外国客户的规矩
对中国企业来说，要想与国外企业建立成功的商业关系，知道如何与外 国客户以及外国潜在客户沟通至关重要，这也正是本书第一部分的主题。同 时，在与外国客户进行远程交涉，或当有外国客户来华拜访你时，明白要如 何表现也很重要。对方在见到你的第一时间就会形成对你的印象。因此在最 开始的时候通过正确的做事方式给对方留下一个好印象非常重要，这也是第 三部分的主题所在。 请记住，学习如何对待外国与你职位相当的客户并不是你单方面的付出。 明智的外国人也会在来中国之前搜集一些有关这个国家及现有环境的信息， 并试着理解当地商业的基本运作方式。他们甚至还会参加研讨班学习如何在 中国或者与中国商人做生意。如果他们没有这么做，我们可以帮助他们。为 你的外国客人提供一本有关“中国文化”或“中国商业”的书便是一个能够 帮助他们了解中国的不错方式。 话虽这么说，但当你在世界各地旅行时你会发现在所有的文化里，基本 的礼仪几乎都是相同的。比如保持清洁、不说谎、说话平缓、学会倾听、感 恩、为别人留门、坐姿端正、合适的眼神交流以及积极向上的态度等。 现在就来看看一些中国商人对待外国访客时应注意的地方吧。 你是否真正了解在中国接待外国客户的基本礼仪？
You actually do not know about the rules how to treat your foreign clients
It is important for Chinese businesses to know how to communicate with foreign clients and foreign potential clients in order to make for a successful business relationship. This was the topic of the first part. It is equally important to know how to act when dealing with foreign clients remotely or foreign clients visiting you inChina. People form their opinion of you from the very first moment they engage in an exchange with you. It is of the utmost importance to leave a very good impression from the very beginning by doing things the right way. This is the topic of this part.
Keep in mind that learning how to deal with a foreign counterparts not a one-way effort. Wise foreigners coming toChinaalso gather knowledge about the country and the environment prior to their arrival and try to gain a basic understanding of how things run in this side of the world. They even attend seminars on how to do business in and withChina. If they don't, we can help them. Offering your foreign guest a book about "Chinese culture" or "Business inChina" is a nice gesture that could help in that education process.
That being said, when traveling around the globe, you will realize that the basics of civility are almost the same in every culture. It is always good practice to encourage cleanliness, not lie, speak slowly and learn how to listen, be grateful, hold the door for others, sit straight and maintain reasonable eye contact, be positive, and so forth and so on.
Let's take a quick look at some of the areas we can start being mindful of when welcoming our foreign guests inChina.
Do you actually know the basic etiquette of receiving a foreign customer inChina?
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