Contents
Unit 1 Establishing Business Relations 建立商务往来 （商海觅友）
Investigate the new customer’s credit standing from the bank 向银行查询新客户的资信情况
Inquiring the new customer’s credit standing from the customers向客户查询新客户的资信情况
Favorable letter of credit standing 资信调查有利回复
Unfavorable letter of credit standing 资信调查不利回函
Promoting your company seeking potential business opportunities 毛遂自荐，寻求商机
Exporter’s proposal to start business 出口商建议建立业务往来
Importer’s proposal to establish business relations 进口商建议开展业务往来
Being willing to establish business relations 乐意建立商贸关系
Declining other companies’ cooperative intention 婉言拒绝
Applying for being the exclusive agent 申请任命为独家代理商
Developing an agent 发展一个代理商
Declining an application for agency 婉拒代理请求
Attracting investment 招商投资
Resuming Business Relations 恢复商贸关系
Promoting products to potential customers 向潜在客户推销产品
Requiring Trial Sales 要求试销
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Unit 2 Enquiry询问 （投石探路）
Requesting quotation, catalogue and samples from the seller 向卖方索要报价单、目录和样品
Requiring quotation, catalogue and samples from the agent 向代理商索要报价单、目录和样品
Sending catalogue and samples 寄送目录和样品
Replying the inquiry with quantity discount回复询盘，量大优惠
Replying the inquiry and informing the buyer of the product being out of stock 回复询盘告知无货
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Unit 3 Offer and Counter-offer报价和还盘 （讨价还价）
Seller’s offer卖方发盘
Seller’s offer for best seller卖方给畅销品报价
Seller’s offer to sell off the stock 出清存货特别报价
A non-firm offer 虚盘
Requesting discount 请求折扣
Conditionally accepting the counter offer 有条件地接受还盘
Declining the counter offer 拒绝还盘
A firm offer 实盘
Accepting the offer 接受报价
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Unit 4 Ordering订购 (一“单”定音)
Pressing for the Order 催促下订单
Trial order 试定单
Revising the order 修改订单
Request for the confirmation of the order 要求确认订单
Accepting the order 接受订单
Declining the order拒绝订单
Placing a repeat order 续订订单
Canceling the order 取消订单
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Unit 5 Packing 包装
Discussing the way of packing 讨论包装方式
Requirement on packing 包装要求
Requirement on shipment mark 唛头要求
Avoiding damage caused by improper packing 避免包装不当造成的损失
Product packaging 商品包装
Shipment packing 运输包装
Inspecting packing 检验包装
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Unit 6 Delivery 运输
Application letter of shipment 装运申请书
Means of shipment 运输方法
Use of Logistics Cluster transport services运用物流服务运输
Shipment Schedule Acknowledgement of Purchase Order确认定单的发货日期
Notification of ready shipment and delivery 通知装运发货
Exporter’s advice of the delay of shipment 出口商通知装运延期
Notification of product arrival 通知货物运达
Apology for shipment delay因延误装运而道歉
Canceling the order owing to the delay of shipment 因延迟装运而取消订单
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Unit 7 Business Contract and Agreements 商业合同和协议
Letter of intent 意向书
Negotiating the terms of the contract 协商合同方案
Drafting a contract 草拟合同
Requiring to revise contract 要求修改合同
Confirming the terms of the contract 确认合同条件
Accepting the terms of the contract 接受合同条件
Canceling the contract 解除合同
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Unit 8 Insurance 保险
Asking for insurance 要求保险
Replying to a request for insurance 答复保险要求
Introducing coverage 介绍承保范围
Negotiating who is to cover the insurance 商讨何方投保
Asking the shipment to be insured at the seller’s end 要求卖方代办投保
Asking for Additional risks 要求附加险
Replying to a request for excessive insurance 对额外保险的答复
Insurance claim 保险索赔
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Unit 9 Payment付款 ( 结账埋单)
Mode of payment 支付方式
Changing the payment method 更改付款方法
Agreeing to change the payment method 同意更改付款方法
Declining to change the payment method 拒绝更改付款方法
Pressing for L/C 催开信用证
Notification of opening of L/C 通知已开立信用证
Amending and expanding L/C 信用证修订和延期
Declining the Request for the Delay in Payment 拒绝延期付款
Declining the request for the extension to the L/C 拒绝信用证延期的请求
Reminder催款单
Apology for the delay in payment 逾期付款致歉
Notification of check enclosed通知已付款
Notification of the arrival of check credited to the account通知收到汇款
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Unit 10 Claim and Settlement 索赔及解决方案（和气生财）
Complaint for poor quality 投诉货物质量
Complaint for shortage 投诉货物数量不足
Complaint for delivery delay 投诉延误交货日期
Complaint for poor packaging 投诉包装不佳
Complaint for mistaken product 投诉货物有误
Being willing to investigate 表示乐意调查
Apology for poor quality 为货物质量低劣致歉
Apology for short weight 为短重致歉
Apology for delivery delay 为延误交货日期致歉
Apology for poor packaging 为包装不良致歉
Apology for wrong shipment 为送错货物致歉
Shouldering the responsibility for claim and payment for loss 承担责任，赔偿损失
Turning down claims 驳回投诉
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Unit 11 Business Meetings and Trade Fair 商务会议和商展
Meeting Notice 会议通知
Agenda for the Annual Meeting 年度大会议事日程
Invitation to a Trade Fair 参加商展的邀请函
Accepting an Invitation to a Trade Fair 接受参加交易会的邀请
Declining an Invitation 谢绝邀请
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Unit 12 Office Work
Fax & E-mails E时代
Memo备忘录
Notice for greeting new comers 欢迎新员工通知
Holiday notice 放假通知
Practice notice 开业通知
Request for a favor 求助信
Receipt 收条
Message 留言
Note for leave 请假条
Notice of transfer调动通知
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Unit 13 Business Etiquette Documents 商务礼仪文书
Congratulation letters 祝贺信
Congratulations on Practice 祝贺开业
Congratulations on promotion 祝贺晋升
Letters of Acknowledgement致谢信
Replying to the letter of Thank-you 回复感谢信
Condolence letters 慰问信
Invitatory letter 邀请信
Accepting the invitation 接受邀请
Declining the invitation 拒绝邀请
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Unit 14 Business Social Correspondence 商务社交函
Making Appointment 预约
Canceling the appointment 取消预约
Reserving room 预定饭店
Booking flight tickets 预定机票
Changing the reservation 更改预约
Confirming the reservation 确定预约
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Unit 15 Recruitment and Job Application 招聘及录用
CV 求职简历
Application letter 求职信
Self-Recommendation letter 自荐信
Recommendation Letter 推荐信 (伯乐与千里马)
Dismiss letter 解聘信
Letter of resignation 辞职信
Job Offer 录用函
Notice of declined job application 通知未录用
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APPENDIX: 附录:
Appendix I. 常用商务英语缩略语
Appendix II. 产品原产地证书样本
Appendix III. 出口许可证样本
Appendix IV. 装货通知单
Appendix V. 装箱单
Appendix VI. 保险单
Appendix VII. 汇票
Appendix VIII. 信用证
Appendix IX. 商业发票
Appendix X. 提货单
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