Chapter I.Seeking a Job 求职Unit 1.Seeking a Job 求职状况 001.Job Vacancy 职位空缺状况 002.Asking about Openings 询问职位空缺状况 003.Resume Information 履历表状况 004.Delivering a Resume 投递履历状况 005.Interview Reservation 面试预约Unit 2. Interview 参加面试状况 006.Opening Remarks 开场白状况 007.Self-Introduction 自我介绍状况 008.Interviewer's Questions 面试者的提问状况 009.Reasons for Application 应聘理由状况 010.Reasons for Resignation 辞职理由Unit 3.After Interview 面试后状况 011.Inquiring the Result 询问结果状况 012. Explaining Relevant Job Information 解释工作相关信息状况 013.About Your Remuneration 职位薪酬状况 014.About Vacations and Benefits 假期和福利状况 015.Reaching an Agreement 达成协定Unit 4.The First Day at Work 上班第一天状况 016.Going to Work 上班状况 017.New Employee Training 新进员工培训状况 018.Introducing the New Colleague 介绍新进人员状况 019.Signing Work 分配工作状况 020.Work Consulting and Instruction 工作咨询和指导Chapter II.Office Conversation 办公室会话Unit 5. Getting along with Colleagues 和同事相处状况 021.Daily Greetings 日常寒暄状况 022.Talking about Co-workers 谈论同事状况 023.Punching in and Punching out 上下班状况 024. Working Overtime and Covering for Someone 加班与代班状况 025.Promotion or Leaving the Job 升迁或离职Unit 6.Supervisor and the Inferior 主管和下属状况 026.About Your Reporting 工作报告状况 027. Complimenting and Criticizing the Staff 夸奖和批评员工状况 028. Applying for a Pay Raise or Promotion 申请加薪或升职状况 029.Taking off and Shift 请假与换班状况 030.Resignation and Dismissal 辞职与解雇Unit 7.Talking about Work 谈论工作状况 031.Arranging a New Task 安排新任务状况 032.Asking for Working Progress 询问工作进度状况 033.Handing over Work 呈交成品状况 034. Advantages and Disadvantages about Work 工作上的优缺点状况 035.Suggestions and Advice 建议与忠告Unit 8.Work Environment 工作环境状况 036.Work Pressure 工作压力状况 037.Manage Problems 管理问题状况 038.Communication Problem 沟通问题状况 039. Emergency and Solving Problems 紧急情况和疑难解答Chapter III.General Affairs 日常工作Unit 9.Regular Work 常规工作状况 040.File Keeping 档案管理状况 041.Telephone to the Customers 打电话给客户状况 042.Staff Training 员工培训状况 043.Buying Office Equipment 购买办公设备状况 044.Dealing with Complaints 处理客户投诉状况 045.Dealing with Letters 处理信件状况 046. Memorandum and Announcement 备忘录和通知Unit 10.Conference 会议状况 047.Meeting Preparation 会议筹备状况 048.Meeting Notice 会议通知状况 049.Meeting Topic 会议议题状况 050.Follow-ups of meeting 会议后绪事宜Unit 11.Company Information 公司信息状况 051.Scope of Business 经营范围状况 052.Featured Products 特色产品状况 053.Turnover and Sales Volume 营业额和销售额状况 054. Scale and Progressing Prospect 公司规模和发展前景Unit 12.Visiting and Exhibition 参观和展览状况 055.Visiting the Company 参观公司状况 056.Visiting the Factory 参观工厂状况 057.Observing the Products 观摩产品状况 058.Introducing Products 介绍产品状况 059.On the Exhibition 在展览会Unit 13.Office Automation 办公自动化状况 060.About Computer 计算机使用状况 061.Sending a Fax 发传真状况 062.Typing and Photocopy 打字和影印状况 063.Using the Internet 使用网络状况 064.Office Software 办公软件Unit 14.Telephone Affairs 电话事宜状况 065.Making and Receiving Calls 接打电话状况 066.Transferring Calls 电话转接状况 067.Taking a Message 电话留言Unit 15.Being Sociable 职场达人状况 068.Assignment Plans 工作计划状况 069.Language Proficiency 语言能力状况 070.Technical Skills 专业技能状况 071.Teamwork 团队合作状况 072.Accumulating Work Experience 积累工作经验Chapter IV. Receiving a Guest 接待客人Unit 16.Before Meeting a Guest 见客之前状况 073.Making Appointments 预约来访状况 074.Arranging Schedule 安排行程状况 075.Meeting at the Airport 机场迎接Unit 17.Staying with Guests 陪同客户状况 076.Client Greeting 迎接客户状况 077.Arranging Negotiation 安排洽谈状况 078.Introducing Basic Condition 介绍基本情况状况 079.Going Sightseeing Together 陪同观光Unit 18.Business Dinner 招待晚宴状况 080.Being Business Companion 成为生意伙伴状况 081.Expressing Appreciation 表达感谢状况 082.Inviting Customers to Dinner 宴请客户状况 083.Ordering at a Restaurant 餐馆点餐状况 084.Dinners Politeness 用餐礼仪Unit 19.After Business 交易之后状况 085.Small Talk 与客户寒暄状况 086.Extending the Relationship 延续合作关系状况 087.Seeing off 送别状况 088.Opinions and Feedback 意见反馈Chapter V. Business Activities 商务活动Unit 20.Business Survey 商业调查状况 089.General Investigation 一般性调查状况 090.Questions of Questionnaire 问卷调查状况 091.Investigation Analysis 调查结果分析状况 092.Research on Marketing Strategy 营销策略研究Unit 21.Business Travel 出差状况 093.Business Trip Schedule 出差安排状况 094.Preparations before Business Trip 出差前准备状况 095.Chatting about Business Trip 闲聊出差Unit 22.Foreign Trade Process 外贸流程状况 096.Making Inquiry 询价状况 097.Making Offer and Counter-Offer 报价和还价状况 098.Ordering and Confirming 订购及确认订单状况 099.Payment Method 付款方式状况 100.Packing 包装状况 101.Shipment 装运状况 102.Transportation 运输状况 103.Claim 索赔Unit 23.Signing Contracts 签订合约状况 104.Contract Discussing 合约洽谈状况 105.Common Rules of a Contract 合约规则状况 106.Signing the Contract 签订合约Unit 24.Insurance 保险业状况 107.Explaining Insurance Coverage 解释保险业务状况 108.Buying Insurance 购买保险状况 109.Compensation Problems 保险赔偿问题……
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