上篇 商务情
一、建立联系
二、与客户见面
1.抵达机场 Meeting at the Airport
2.自我介绍与介绍他人 Self-Introduction&Introducing the Guests to others
3.初次接触与进一步接触 First and Further Contact
4.初到公司 Arriving at the Company
5.安排约会 Making an Appointment
6.取消约会 Cancel an Appointment
7.告别Saying Good-bye
三、宴会宴请
1.宴会邀请 An Invitation to Dinner
2.用餐 At Dinner
四、商务谈判
1.委托代理谈判 Negotiating an Agency Agreement
2.招标谈判 Negotiations on Calling for a Bid
3.贸易谈判 Trade Negotiations
4.解决抱怨的谈判 Negotiations on Complaints
5.商标谈判 Negotiating Trade Marks
6.讨价还价谈判 Negotiating Prices
五、商务会议
1.策划会议 Planning A Meeting
2.对策讨论会 Problem-solving Meeting
3.业务伙伴会议 Meeting with Business Partners
4.工作总结会 Review Meeting
六、商务旅行
1.预订宾馆 Reserving a Room
2.取消宾馆预订 Cancelling a Reservation
3.登记入住 Checking in
4.客房服务 Room Service
5.投诉 Complaint
6.结账离店 Checking out
7.预订机票 Booking a Ticket
8.确认航班 Confirming a Flight Reservation
9.办理登机手续 Checking in
10.入境 Immigration
11.过海关 At the Customs
七、商务休闲
1.观光 Sightseeing
2.城市介绍 City Introduction
3.餐饮 Eating and Drinking
4.购物 Purchasing
5.听音乐会/看地方剧 Going to the Concert/Theater
八、进出口业务
1.询价 Inquiry
2.报价 Offer
3.包装 Packing
4.价格 Price
5.支付条件 Terms of Payments
6.装运 Shipment
7.保险 Insurance
九、合资合作
1.代理 Agency
2.技术转让与技术合作 Technology Transfer and Cooperation
3.兼并与收购 Mergers and Acquisition
4.投资合作 Making Investment
5.贸易合作 International Trade
十、日常事务
1.安排会议 Conference Arrangements
2.客户预约 To Make Appointments with Clients
3.谈论工作 Talk about Work
4.接待来访 To Receive Visitors
5.产品介绍 Introduction to Products
6.预订 Making a Reservation
7.面试 Interview
8.处理投诉 Settling Complaints
9.下定单 Placing An Order
下篇 企业经营管理
十一、创建企业
1.企业产权形式 Forms of Business Ownership
2.公司类型 Types of Companies
3.商务计划 Business Plan
4.特许经营 Franchise
十二、公司简介
1.组织结构 Organizational Structure
2.参观厂房 Visiting a Factory
3.公司介绍 Company Introduction
4.部门介绍 Department Introduction
5.公司历史 Company History
6.公司员工 Company Staff
十三、企业战略
1.公司责任 Corporate Responsibility
2.商务环境 Business Environment
3.工业间谍 Industrial Espionage
4.工作安全 Workplace Safety
5.办公设备 Office Equipment
十四、商务沟通
1.展销会 Exhibition
2.广告 Advertisement
3.商业媒体 Business Media
4.上下级沟通 Negotiation with Superiors
5.公司内部沟通 Internal Communication
十五、人力资源
1.人员招聘 Recruitment
2.领导素质 Leadership Quality
3.评价老板 Comments on the Boss
4.求职面试 Job Interview
5.招聘方式 Recruitment Methods
十六、市场营销
1.市场调查 Market Research
2.营销战略 Marketing Strategy
3.产品介绍 Product Presentation
4.客户服务 Customer Service
5.质量控制 Quality Control
6.产品定价 Pricing
7.逾期付款 Overdue Payment
十七、生产运营
1.公司采购 Corportate Procurement
2.生产过程描述 Describing the Manufacturing Process
3.包装与运输 Packing and Shipping
十八、公司金融
1.预算与财务管理 Budget and Financial Control
2.财务报表 Financial Statements
3.审计 Audit
4.信贷控制 Credit Control
5.国际支付 International Payment
十九、电子商务
1.网上购物 Shopping On line
2.信息技术 Information Technology
3.网上业务 Business On line
4.网站 Website
5.电子商务的优势 Advantages of E-commerce
二十、组织文化
1.管理风格 Management Style
2.激励员工 Staff Motivation
3.公司使命 Mission Statement
4.公司价值观 Corporate Value
5.公司政策 Corporate Policy
6.公司文化 Corporate Culture
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