Chapter Ⅰ Establishment of Business Relations
Introduction
Lesson 1 Seeking Business Opportunities
Lesson 2 Establishing Business Relations
Lesson 3 Skill Training
Useful Expressions on Establishment of Business Relations
Appendix The Layout of a Business Letter
Chapter Ⅱ Status Inquiry
Introduction
Lesson 4 Status Inquiry and Reply
Lesson 5 Skill Training
Useful Expressions on Credit Inquiries
Chapter Ⅲ Enquiries and Offers
Introduction
Lesson 6 A First Enquiry
Lesson 7 A Specific Enquiry
Lesson 8 A Firm Offer
Lesson 9 A Non-Firm Offer
Lesson 10 Skill Training
Useful Expressions on Enquiries and Offers
Chapter Ⅳ Counter-offers
Introduction
Lesson 11 A Counter-offer on Scooter
Lesson 12 A Reply to a Counter-offer
Lesson 13 Skill Training
Useful Expressions on Counter-offers
Chapter Ⅴ Conclusion
Introduction
Lesson 14 An Initial Order
Lesson 15 A Repeat Order
Lesson 16 Confirmation of an Order
Lesson 17 Offering Substitute
Lesson 18 Sending an S/C
Lesson 19 Skill Training
Useful Expressions on Conclusion of Business
Appendix Specimen of Sales Confirmation
Chapter Ⅵ Payment
Introduction
Lesson 20 Asking for Payment by T/T
Lesson 21 Accepting D/P Payment
Lesson 22 Declining D/A Payment
Lesson 23Urging Establishment of L/C
Lesson 24 Amending L/C to Allow Partial Shipment or Transshipment
Lesson 25 Asking for L/C Amendment
Lesson 26 Asking for L/C Extension
Lesson 27 Skill Training
Useful Expressions on Payment
Appendix Specimen of L/C
Chapter Ⅶ Packing
Introduction
Lesson 28 Shipping Marks
Lesson 29 Packing Instructions
Lesson 30 Skill Training
Useful Expressions on Packing
Chapter Ⅷ Shipment
Introduction
Lesson 31Urging Shipment
Lesson 32 Shipping Advice
Lesson 33 Transshipment and Partial Shipment
Lesson 34 Skill Training
Useful Expressions on Shipment
Appendix Incoterms 2000
Chapter Ⅸ Insurance
Introduction
Lesson 35 Covering Insurance for the Buyer
Lesson 36 Asking for Excessive Insurance
Lesson 37 Skill Training
Useful Expressions on Insurance
Chapter Ⅹ Complaints and Claims
Introduction
Lesson 38 Claim for Damaged Goods
Lesson 39 Settlement of Claim
Lesson 40 Declining a Claim
Lesson 41 Skill Training
Useful Expressions on Complaints and Claims
Appendix Inspection Procedures
Chapter Ⅺ Agency
Introduction
Lesson 42 Intention of Granting Agency
Lesson 43 Asking for Sole Agency
Lesson 44 Decling a Request for Agency
Useful Expressions on Agency
Appendix Ⅰ.Compensation Trade
Ⅱ.Processing Trade
Ⅲ.Joint Venture
Ⅳ.Invitation to Bid
Useful Expressions on Agency， Compensation Trade， Processing & Assembling Trade，Joint Venture and Invitation to Bid
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