Chapter 1 机场服务问询
Airport Terminal Service Enquiry
1.1 机场问路
Asking the Way
1.2 机场问询
Seeking Help at the Information Desk
1.3 机场医疗服务
Medical Service in the Airport
1.4 机场购物及用餐
Shopping and Dinning in the Airport
Chapter 2 地面服务问询
Ground Service Enquiry
2.1 航班延误
Flight Delay
2.2 行李托运
Check-in Baggage
2.3 选座订餐
Seats and Meal Reservation
2.4 值机柜台
Check-in Counter
2.5 退改签和超售
Refund，Change and Overbooked
Chapter 3 登机及起飞前
Boarding and Before Take-off
3.1 安检
Security Check
3.2 座位
Seat
3.3 行李
Baggage
3.4 特殊旅客
Special Assistance
3.5 地面交接处理
Ground Transition Handling
Chapter 4 机上广播
Cabin Announcement
4.1 起飞前
Before Take-off
4.2 异常情况、突发事件
Abnormal Situations and Emergency
4.3 安保广播
Security Announcement
4.4 巡航和下降
Cruise and Descent
4.5 到达
Arrival
Chapter 5 机上服务
Cabin Service
5.1 通用细微服务
General Detail Service
5.2 餐食服务
Catering Service
5.3 酒水服务
Liquor and Beverage
5.4 特殊餐食
Special Meal
Chapter 6 空中突发状况
Urgency and Emergency
6.1 空中颠簸
Turbulence
6.2 医疗事件
Medical Incident
6.3 火情
Fire Situation
6.4 紧急下降和撤离
Emergency Descent and Evacuation
6.5 紧急设备介绍
Introduction of Emergency Equipment
Chapter 7 到达
Arrival
7.1 离机
Disembarkation
7.2 中转服务
Transfer Transit Service
7.3 行李提取
Baggage Claim
7.4 航站楼地面交通
Terminal Transportation
Chapter 8 词汇篇
Vocabulary
8.1 机场服务词汇
Airport Service
8.2 空乘服务词汇
Air Service
8.3 餐饮服务词汇
Catering Service
8.4 特殊餐食词汇及代码
Special Meal and Codes
8.5 医疗急救词汇
First-Aid
8.6 国内主要机场代码表
Domestic Airport Codes
8.7 国际主要机场代码表
International Airport Codes
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