HOW TO WRITE PROPER BUSINESS EMAILS
PART 1 DEVELOPING POTENTIAL CUSTOMERS
Task 1 Establishing Trade Relations
Lesson 1 Introducing a Trading Company
Lesson 2 Sellers Asking to Establish Trade Relations
Lesson 3 Sellers Highlighting Specialties
Lesson 4 Buyers Asking to Establish Trade Relations
PART 2 NEGOTIATING A CONTRACT
Task 2 Making Inquiries and Offers
Lesson 5 A Ceneral Inquiry
Lesson 6 A Specifie Inquiry
Lesson 7 An Offer to a General Inquiry
Lesson 8 An Offer to a Specific Inquiry
Lesson 9 Offering Substitutes
Task 3 Making Counter-offers
Lesson 10 A Counter-offer (1)
Lesson 11 A Counter-offer (2)
Lesson 12 A Counter-offer (3)
Lesson 13 A Counter-offer (4)
Task 4 Discussing Packaging Issues
Lesson 14 Packing Requirements
Lesson 15 Packing Arrangements
Lesson 16 Shipping Marks
Task 5 Discussing Samples
Lesson 17 Requesting Sample Fee
Lesson 18 Sending Samples
Task 6 Discussing Shipment Terms
Lesson 19 Inquiring About Time of Shipment
Lesson 20 Inquiring About Mode of Shipment
Task 7 Discussing Payment Terms
Lesson 21 Stating Terms of Payment
Lesson 22 Granting a Request for Easier Terms of Payment
Lesson 23 Rejecting a Request for Easier Terms of Payment
Task 8 Concluding a Transaction
Lesson 24 Sending a Purchase Order
Lesson 25 Sending a Proforma Invoice
Lesson 26 Counter-signature
Lesson 27 A Specimen of Sales Contract
PART 3 EXECUTINGA CONTRACTTask 9Handling Payment Issues
Lesson 28 Urging Establishment of LC
Lesson 29 Advising Establishment of U/C
Lesson 30 A Sample L/C
Lesson 31 Asking for Amendment to L/C
Lesson 32 Urging Balance Payment
Task 10 Handling Shipment Issues
Lesson 33 Urging Shipment
Lesson 34 Advising Shipment
PART 4 SETTLING TRADE DISPUTES
Task 11 Making Claims and Adjustment
Lesson 35 Claiming for Inferior Quality
Lesson 36 Claiming on Damaged Goods
Lesson 37 Complaining About Delay in Delivery
APPENDICES
Appendix Ⅰ
Appendix Ⅱ
Appendix Ⅲ
Appendix Ⅳ
Appendix Ⅴ
REFERENCES
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