Contents
Contributors xxvii
Acknowledgments xxviii
Overview: A rationale for needs analysis and needs analysis
research 1
Michael H. Long
I Methodological issues
Chapter 1 Methodological issues in learner needs analysis 19
Michael H. Long
II The public sector
Chapter 2 Language needs analysis at the societal level 79
Richard D. Brecht & William. P. Rivers
Chapter 3 Foreign language needs assessment in the
US military 105
John A. Lett
III The occupational sector
Chapter 4 Sources, methods and triangulation in needs analysis: A critical perspective in a case
study of Waikiki hotel maids 127
Rebeca Jasso-Aguilar
Chapter 5 Foreign language need of business firms 159
Sonja Vandermeeren
Chapter 6 Evaluating the use of multiple sources and methods in needs analysis: A case study of
journalists in the Autonomous Community of Catalonia (Spain) 182
Roger Gilabert
Chapter 7 "Feet speak louder than the tongue": A preliminary analysis of language provisions for
foreign professional footballers in the Netherlands 200
Eric Kellerman,Hella Koonen,&
Monique van der Haagen?
IV The academic sector
Chapter 8 A task-based needs analysis of a tertiary Korean
as a foreign language program 225
Craig Chaudron, Catherine J. Doughty,
Youngkyu Kim, Dong-kwan Kong, Jinhwa Lee, Young-geun Lee, Michael H. Long, Rachel Rivers,
Ken Urano
V Analyzing target discourse
Chapter 9 Collecting target discourse: The case of the US
naturalization interview 265
Michelle Winn
Chapter 10 A double shot 2% mocha latte, please, with whip:
Service encounters in two coffee shops and at a
coffee cart 305
Nicola J. Downey Bartlett
Chapter 11 When small talk is a big deal: Sociolinguistic
challenges in the workplace 344
Janet Holmes
Index
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