Unit 1 Web-Site Bookings
Warm up
Reading Activity
Special Ticketing Arrangements for Outbound Travel Alert of ×××
Memory Work
Unit 2 Oversales and Refund Policy
Warm up
Reading Activity
AirportCheck-in
Memory Work
Unit 3 Baggage Handling —— Baggage Weight Concept
Warm up
Reading Activity
AirportGuide
Memory Work
Unit 4 Air Travel Information Service
Warm up
Reading Activity
Changi Airport Transfer Service
Sydney International Airport
Memory Work
Unit 5 Heathrow Airport
Warm up
Reading Activity
Airport Lounges
Memory Work
Unit 6 Airport Security Information
Warm up
Reading Activity
Boarding Announcement
Memory Work
Unit 7 BA Gold Benefity
Warm up
Reading Activity
Your Rights in the Event of Flight Delay or Flight Cancellation
MemoryWOrk
Unit 8 Consignmenty Ready for Carriage and Restriction in Acceptance
Warm up
Reading Activity
Aircraft Layout
Memory Work
Unit 9 Import/Transit/Export Regulations
Warm up
Reading Activity
Insurance Claims
Memory Work
Appendix 1 Airline Codes
Appendix 2 Country Codes，City Codes and Airport Codes
（一）亚洲Asia
（二）大洋洲Oceania
（三）欧洲Europe
（四）非洲Africa
（五）美洲America
（六）美国the United States ofAmerica
Appendix 3 Collection of Aviation Terminology
（一）旅行证件Travel Documents
（二）客票销售Ticketing
（三）值机Check—in
（四）航空餐饮AirCatering
（五）航班不正常与特殊旅客服务Flight Irregularity and Special Passenger Services
（六）机场设施与服务Airport Facilities and Services
（七）货运服务Cargo Service
1．货物品名Description ofGoods
2．体积与重量Volume and Weight
3．运输文件Documentation
4．运价／收费Rate/Charge
5．货物不正常运输Cargo Mishandling
6．储存注意事项HandlingInformation
7．海关部门Customs Office
8．杂项Miscellaneous
（八）电报简语Message Code
Key to the Exercises
References
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